Refund Policy

This policy applies to subscriptions to Assetra, operated by Austin Pula.

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to your first payment on a plan and to any renewal charged within that window.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles refunds and billing enquiries.

• Visit paddle.net and enter the email address you used at checkout to find your order and request a refund; or
• email us at support@pulaproperties.online and we will arrange it for you.

Approved refunds are returned to your original payment method, normally within 5–10 business days depending on your bank or card issuer. Paddle’s refund policy also applies.

Cancelling your subscription

You can cancel at any time from the Billing section of your account, which opens the Paddle customer portal. Cancelling stops future renewals; you keep access to your paid features until the end of the period you have already paid for. Your data is never deleted when a subscription ends — your account simply reverts to the Free plan.

Questions

Austin Pula — support@pulaproperties.online