Help & support
Answers to the questions we get most. If you are still stuck, email us and a real person will reply.
How do I add a property or tenant?
Open Properties or Tenants and use the Add button. You can upload a tenancy agreement or photo and Assetra will fill in the names, rent and dates for you.
How does the bank statement import work?
Go to Payments and import a CSV, PDF or photo of your statement. Assetra matches each payment to the right tenant using their name and nickname, then marks the month as paid.
How do I mark rent as paid or unpaid?
Use the rent tracker on Payments, or the Year rent grid for a month-by-month view of every house across the UK tax year.
When do I get reminders?
Gas safety, EICR and EPC expiry dates, tenancy end dates and overdue rent all appear on your Dashboard, with email reminders as the dates approach.
How do I change or cancel my plan?
Open Plan & billing in the app. Payments are handled by Paddle, our Merchant of Record, and you can manage or cancel your subscription there at any time.
How do refunds work?
We offer a 30-day money-back guarantee. See the Refund Policy for the full details.
Still need a hand?
Email support@pulaproperties.online with your account email and what you were trying to do. Inside the app you can also use the Ask AI button in the bottom corner for instant answers.